Table of Content

Definitions

  • Player: Anyone using the casino's games, software, or promotions.
  • Casino: Refers to Cocoa Casino, its site, software, and related services.
  • Credits: Funds in your account balance (1 credit roughly equals 1 USD/EUR/GBP/AUD or 10 ZAR).
  • We/Us: The casino's operators and affiliates.
  • Real Player: Someone wagering personal funds.
  • Wagering Requirement: The multiplier applied to bonuses or deposits before withdrawal eligibility (also called rollover).

Content Ownership

All site materials, including software and visuals, are copyrighted property of the casino and its partners. They are for personal, non-commercial use only—you gain no ownership rights beyond access under these terms.

Player Responsibilities

  1. You agree to comply with all current and future rules, staying informed of updates.
  2. Participation is limited to those 25+ years old (or higher per local laws)—the casino may request proof of age anytime.
  3. Accounts are prohibited for residents of certain countries (e.g., Afghanistan, Azerbaijan, Bulgaria, Estonia, Hungary, Poland, Romania, Syria, and others listed). Violations lead to account closure and voided balances.
  4. All registration details must be accurate; false info allows account suspension and fund forfeiture.
  5. The casino may deny or revoke membership at its discretion.
  6. Gambling involves risk—you accept full responsibility for any losses, with no liability on the casino.
  7. Deposits must typically be wagered at least once before withdrawal; otherwise, fees may apply.
  8. Automated or robotic play is banned—detection can result in bans, winnings seizure, and industry reporting.
  9. You confirm familiarity with game rules (available via help menus).
  10. Card deposits may incur third-party fees (e.g., foreign transaction charges up to 8%).
  11. Security verification documents may be required; failure to provide within 30 days risks account suspension.
  12. Bitcoin deposits require using the exact cashier-provided address; only BTC is accepted—no other cryptos credited.

Accounts and Security

  • One account per person, household, IP, or device—multiples lead to closure and forfeited funds.
  • Certain countries face stricter promotion rules (detailed separately).
  • Keep your login details secret; you're liable for any unauthorized activity.
  • Providing contact info consents to occasional promotional emails/mail (opt-out via support).

General Rules

  • Games use a certified RNG for fairness.
  • The casino may adjust balances for debts owed.
  • You agree not to dispute or chargeback payments.
  • Illegal activity prompts account termination and reporting.
  • Services may change or pause without notice.
  • Technical issues may void bets—the casino isn't responsible for related losses.
  • Inactive accounts (90+ days no login/bet) forfeit balances (case-by-case review possible).

Bonuses and Promotions

  • Bonuses extend play but aren't directly withdrawable—removed upon cashout.
  • Most require meeting wagering before withdrawal.
  • Cashbacks have 1x wagering and max limits (e.g., 10x amount).
  • High-percentage bonuses (200%+) are "special" with added restrictions.
  • Check specific terms for each offer, including restricted games.
  • To decline a bonus, contact support before playing.
  • Free chips have higher wagering (20-60x) and low max cashouts (e.g., 50 credits lifetime limit without deposits).
  • Non-depositors need a minimum deposit for free-win withdrawals, with recent activity required.
  • Large bonuses (200%+) cap cashouts at 10x deposit.

Withdrawals

  • Small deposits (≤249 units) limit max withdrawal to 10x that amount per session.
  • Processing takes up to 12 business days post-verification.
  • Bonuses removed from payouts; fees apply (10-40 units).
  • Verification documents mandatory—non-compliance cancels requests.
  • Wagering must be complete; restricted-game play voids winnings.
  • Monthly cap: 10,000 credits (1,500 per request); minimum 50 units.
  • Deposits need 1x wagering minimum.
  • Verified players have higher weekly limits (up to 10,000 for VIPs).
  • Bitcoin-only withdrawals for some regions (US/AU/UK).
  • Incorrect wallet addresses forfeit funds.

Refunds

Available within 24 hours of deposit if unplayed and compliance approved (fees apply; small crypto deposits converted to credits instead).

Privacy and Misuse

Personal data is used for verification, debt collection, or legal reporting. Misconduct (collusion, fraud, multiple accounts, abuse, bots, etc.) leads to suspension, fund recovery, and closure. The casino may publicize wins using limited player info.

Refer-a-Friend

General rules apply; referred friends must deposit minimum 25 units—bonuses credited after verification (same IP prohibited).

These English terms are the official version.