Privacy Policy

Information We Collect

When you open an account or use our services we ask for certain details including your full name, date of birth, email address, residential address and telephone number. To comply with licensing and anti-money laundering rules we may also request identification documents such as a passport or driving licence together with proof of address.

Payment information including card numbers, bank account details and transaction records is collected solely for the purpose of processing deposits and withdrawals. In addition our systems automatically record technical information such as your IP address, browser type, device operating system, pages visited and the times you access the platform.

We also keep records of your gameplay history, betting patterns, bonus usage and any correspondence you send to our customer support team.

How We Use Your Information

Your personal data allows us to create and manage your account, verify your identity, process financial transactions and prevent fraud. It also helps us tailor the gaming environment to your preferences, calculate and award bonuses, and provide efficient customer support when needed.

Where you have given consent we may use your contact details to inform you about new games, special promotions and other offers we believe will interest you. You can change these preferences at any time through your account settings or by contacting support.

Statistical analysis of anonymous usage data helps us improve our website, games and overall service quality.

Sharing Your Information

We never sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected partners who assist in operating the casino, including payment processors, identity verification agencies, gaming regulators and professional advisers. All third parties are required to maintain appropriate security standards and are permitted to use the data only for the specific purposes we instruct.

Legal disclosure may occur if we are required to do so by court order, regulatory authority or other legal obligation. We may also share data to protect the rights, property or safety of Cocoa Casino, our players or the public.

Cookies and Tracking Technologies

Our website and games use cookies and similar technologies to remember your login details, maintain game sessions, analyse traffic and personalise content. These files help us understand which areas of the site are most popular and how we can improve the player experience.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the platform.

Data Security

We take the security of your information seriously and employ industry-standard safeguards including encryption, access controls, secure servers and regular security audits. While no system can guarantee complete security, these measures reduce the risk of unauthorised access or disclosure.

Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data where we no longer have a legitimate reason to keep it. You may also object to certain types of processing or request that we transfer your data to another organisation.

To exercise these rights please contact our support team with proof of identity. We will respond to all valid requests within the timeframes required by law.

Retention of Data

We retain your personal information for as long as your account remains active or as needed to provide services, meet legal obligations, resolve disputes and enforce our agreements. When data is no longer required it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our customer support team who will be happy to assist.